Shipping & Returns
Online Return Policy
All Sale (visibly marked down) items are final sale and cannot be returned or exchanged. All Apothecary (beauty, fragrance, candles and bath & body) items are final sale and cannot be returned or exchanged. All intimates are final sale and cannot be returned or exchanged.
To ensure that you are completely satisfied with your purchase, you can exchange or return unworn and unopened merchandise to WANT Apothecary within two weeks (14 days) of the date of receipt. WANT Apothecary offers complimentary return shipping.
All shipping charges incurred by purchasing an item online are non-refundable. WANT Apothecary Online does not accept returns of merchandise that was not purchased online.
To receive an RMA number, please follow the instructions as outlined below under 'How to Return'. We reserve the right to refuse any returns without an RMA number.
WANT Apothecary will not issue a refund for merchandise that does not meet the above conditions. Merchandise that has been worn, used, opened (apothecary) altered or damaged will be denied. If your returned merchandise is not accepted, for reasons we deem appropriate, you will be notified via email to the email address you provided during checkout. Within two weeks (14 days) of being notified that you are not entitled to a refund, you will have the ability to request that your merchandise be shipped back to you in the condition that it was received by our customer service, at your own cost. You have two weeks (14 days) to reply with a written request for the return of your merchandise, in which you must agree to pay for return shipping and a restocking fee and specify the method of payment for this service. If this is not done within two weeks (14 days), you are authorizing WANT Apothecary to dispose of such merchandise.
For returns with orders that qualified for free shipping: should your returned item lower your order threshold that qualified for free shipping, the regular shipping fee in the amount of the kept item will be deducted from your refund/credit.
How to Return
Please follow these steps to ensure your return process is simple and correct. Included with each purchase invoice is a return RMA form and a prepaid UPS return shipping label.
- Click here to start your return process. Fill out the information via the forms.
- This will then provide you with an RMA number. This number must be written on the outside of your return package.
- Affix the prepaid UPS Return label, that was emailed to you, to the outside of the returns box.
- Call UPS to arrange a pick up at your home or office.
You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.
* Please note that all returns must be accompanied with an RMA number. We reserve the right to refuse any returns that have been returned without a valid RMA number.
Once we receive your returned package, your account will be updated notifying you that we have received your return. Should your return be accepted, the credit will be placed on the original form of payment within 10 business days of receipt and should appear within 48 business hours after the return has been processed. All denied returns will also be notified by email; please see our Return Policy for further information on denied returns.
WANT Apothecary will offer price adjustments on first markdowns only. If an item has been reduced from its full price within seven days of your purchase date, we will credit you the difference as a store credit. A price adjustment request must be made to customer care by clicking here within the seven-day time frame. No additional price adjustments on current sale items will be made.
Shipping & Delivery
Orders are processed Monday to Friday (excluding holidays) and may take up to 2 business days to process the orders before shipment. The estimated time for delivery on the cart & checkout page does not take into account these order processing days. Please add the additional 2 business days to best estimate your date of order delivery. Should you require your order in a short timeframe, please choose the expedited (Express or Saver) shipping method, or feel free to contact customer care to find the most suitable delivery service for your needs.
All orders are shipped from either the WANT Apothecary warehouse located in Montreal, Quebec, Canada or from one of our store locations.
WANT Apothecary uses UPS or FedEx to ship all online orders or returns. Clients have the option of choosing which shipping method best suits their needs when checking out. These options heavily depend on what country the package is being shipped to.
Ground delivery service of 5 to 7 business days.
Delivery service of 2 to 3 business days.
Currently, we ship to 46 countries around the world. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.
Sales Tax & Duties
Applicable sales tax will be charged on Canadian purchases. Orders are delivered DDP (delivered duty paid, duty free) - no duties are charged to orders in the US.
Forms of payment
We accept Visa, MasterCard, and American Express.
When you are charged
If you pay for your online order with a credit card we charge you for all items as soon as the order is placed.
PLACING AN ORDER
Changing an Order
At the end of the checkout process you will be given a chance to review all of the details of your order before officially placing it. Please ensure that this page is correct and has the correct styles, colors, and sizes that you desire. Your order will not be placed until you click 'submit order' and see a confirmation page.
Once your order is placed you will receive a confirmation email to the email you specified during the checkout process. The confirmation will contain a receipt of your order. Confirmation emails generally arrive within 1 - 6 hours of placing your order.
Placing an Order by Phone
If you prefer not to place your order online, you may contact customer care by clicking here. Please note that your order will still require verification before it is succesfully processed for shipment.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
When specifying shipping address information, be sure to check that the postal/zip code, city and state/province are correct. If this information does not match UPS records, we may need to contact you to confirm. This may result in a delay to your order.
Cancelling an Order
If you'd like to cancel or change your order, please contact customer care by by clicking here as soon as possible. We'll do everything we can to accommodate your request. However, our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
Tracking an Order
If you have created an online account, you may check the status of your order by signing into your 'My Account' and review your order history and status. Once your order has shipped, you will receive an email confirmation that will include your tracking number. The tracking information and status of your order can also be viewed at all times on your 'My Account' page. If you have any questions regarding your order please contact customer care by clicking here